FAQs

1. What products does Heallight offer?

Heallight designs comfortable everyday apparel, including:

  • Hoodies
  • Sweatshirts
  • Shoes

Our products are made for anyone who wants their wardrobe to feel as good as it looks — cozy, easy to wear, and made for everyday life.

2. What sizes do you offer?

Our hoodies and sweatshirts come in a full range of sizes for a comfortable, everyday fit, and our shoes are available in standard sizing.

Please check the size guide on each product page before ordering to find your best fit. If you’re unsure, feel free to contact us for a recommendation.

3. What materials are your products made from?

We build everything for comfort and durability:

  • Hoodies: soft, warm fabric with a cozy, comfortable fit
  • Sweatshirts: soft, breathable material made for all-day wear
  • Shoes: durable, lightweight construction designed for everyday comfort

4. Do you ship internationally?

Yes. We proudly ship worldwide.

Shipping times may vary depending on the destination country and local carrier operations.

5. How long does production take?

Estimated production time is:

  • 2–5 business days

Production begins after payment confirmation and order verification.

6. How long does shipping take?

United States

  • Estimated delivery: 5–7 business days

International Orders

  • Estimated delivery: 7–20 business days

Please note that delivery times are estimates and may be affected by customs or carrier delays.

7. How much is shipping?

We charge a flat shipping rate of:

  • $6.50 USD per order

Additional fees may apply for remote locations or special shipping requirements.

8. Will I receive tracking information?

Yes.

Tracking information is sent to your email address within:

  • 24–48 hours after your order is successfully processed

9. Can I cancel or modify my order?

Yes, customers may request:

  • Order cancellation
  • Shipping address changes
  • Recipient information updates

within:

  • 12 hours after placing the order

Please contact us as soon as possible at:
📧 support@heallight.store

Once production begins, changes may no longer be possible.

10. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos or videos showing the problem

We will review the request and assist with a replacement or refund if eligible.

11. What is your return policy?

Items may be eligible for return or refund if:

  • The product has a manufacturing defect
  • The wrong item was sent
  • The product was damaged during shipping

Items must remain unused, unworn, and in their original condition with any tags or packaging intact. Please contact us before returning any item so we can guide you through the process.

12. What if my package is marked “Delivered” but I did not receive it?

Customers are encouraged to:

  • Contact the shipping carrier
  • Check with neighbors or building management
  • Review security camera footage if available

Heallight will assist with shipment investigations where possible, but we are not responsible for refunding packages marked as delivered by the carrier.

13. What payment methods do you accept?

We accept secure payments through trusted payment providers, including:

  • PayPal
  • Credit/Debit Cards (processed securely through Stripe)

14. Do I need to pay taxes or customs fees?

Applicable taxes and fees are calculated at checkout when required.

International customers may also be responsible for customs duties or import taxes imposed by their local authorities.

15. How can I contact customer support?

You can contact our support team using the information below:

Heallight

📍 Address:
SUNPOWER LIVING LLC
2180 BEATTY WAY
ROSEVILLE, CA 95747
📞 Phone:
+1 (620) 301-8773
📧 Email:
support@heallight.store
🕘 Support Hours:
Mon – Fri: 9AM – 5PM (PT, GMT–7)